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1 About the support & maintenance contract

Title : What does your yearly support & maintenance contract entitle you to? Description : A free yearly support & maintenance contract is automatically granted to you with your purchase of a memoQ license. What does this contract entitle you to?…

2 Error message: Font 'Batang' cannot be found.

Problem An error message shows up when you try to open a project that includes the Korean language: Font 'Batang' cannot be found. Description When you try to open a project that includes the Korean language, an error message appears. In the error message,…

3 How to configure the timeout values for memoQ (the client) when it reports timeouts

This is a troubleshooting article. Please make sure you read it through before making changes to your system. ! Please note that the below solution is only working up to version 6.2! Symptom: memoQ reports a timeout error (or simply freezes) when you try…

4 How to show hidden folders in Windows 7

Step 1: open the Folders and search options dialog Step 2: Show all folders in Explorer Step 3: Show hidden files and folders

5 Sending topic links from memoQ web help

To direct customers to a specific Help topic in an e-mail, the easiest way is to send a direct topic link to the Web help. Here is how you can do that: 1. Open the Web help page in your browser. The Web help page addresses are the following for the various…

6 SQL Server privileges for memoQ server service account

This is a troubleshooting article. Symptom: The memoQ server service does not start. If you attempt to start it from the Services console (services.msc), it reports that the memoQ server service started and then stopped. When you look it up in the Event Viewer…

7 Troubleshooting: memoQWeb installer does not start

Symptom: The setup program terminates by reporting that 'Setup was interrupted before the product could be installed'. Possible cause 1: The IIS 6 Metabase Compatibility components are not installed. Resolution: Use Control Panel > Programs and Features…

8 Users cannot connect to resources (and, as a result, online projects) after a server was moved

This is a troubleshooting article. Please read through it before you start making changes to your system. Symptom: After a server is moved, references to the old server remain on the translators' computers. As a result, translators cannot connect to TMs and…

9 Using network drives only in a virtualised (Citrix) environment

Description : You are using Citrix or other virtualisation with multiple application servers and users don't have access to local drives, only network drives. You want to use memoQ but memoQ does not support network drives for resource storage. Fix : In cases…