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  • Installing & Upgrading(22)
11 Installing memoQ on my second computer

Title : Installing memoQ on my second computer. Context : With the purchase of a memoQ license you are entitled to installing the same license on two separate computers. Unfortunately when you enter the serial key you've used on your first installation of…

12 Keeping your memoQ projects and resources after reinstalling your system

Title: How to keep your memoQ projects and resources after reinstalling your system Context: You are about to reinstall the system on which memoQ is installed and would like to keep all your work. How to: Backup all of your projects (from the Dashboard, select…

13 memoQ and network drives

Title: memoQ client and network drives Question: Can you use memoQ client when you have within your organization no rights over a physical drive? Answer: memoQ client will not work when you as user have no right over a physical drive because your TMs, term…

14 memoQ client installer refuses to start, complaining about the version of Windows

Title: memoQ client installer refuses to start, complaining about the version of Windows Description: You are trying to install memoQ on your PC, but receive the following error message: The version of this file is not compatible with the version of Windows…

15 memoQSetup.x.x.xx.exe is not a commonly downloaded and could harm your computer

Title : “memoQSetup. x.x.xx .exe is not a commonly downloaded and could harm your computer” Context : You have just downloaded the memoQ setup .exe from the Kilgray website but an error message “memoQSetup. x.x.xx .exe is not a commonly downloaded and…

16 Migrating a memoQ Server

Title : Migrating my memoQ Server Context : You need to migrate (move) your memoQ server to a different computer. How to : If you wish to perform the migration yourself: the most current relocation guide is for memoQ server 2013, available here . Otherwise,…

17 ShellExecute failed, Error code: 255

Title: ShellExecute failed, Error code: 255 Description: You are trying to install memoQ on a PC, and the install aborts with the error message : ShellExecute failed, (Error Code: 255) How to: This is caused by the Avast antivirus, and can be solved by turning…

18 SQL Server privileges for memoQ server service account

This is a troubleshooting article. Symptom: The memoQ server service does not start. If you attempt to start it from the Services console (services.msc), it reports that the memoQ server service started and then stopped. When you look it up in the Event Viewer…

19 Switching from 32bits to 64bits

Title : Upgrading from 32 bits to 64 bits Context : You have memoQ 6 installed and would like to run a native 64 bits version. Please note that you must be running a 64 bits version of Windows as a requirement. Description : If you have memoQ 6.0.5x or later…

20 System landscape diagram for Kilgray's products

Title: System landscape diagram for Kilgray's products Description: This article contains the system landscape diagram for Kilgray's products, including memoQ, memoQ server, webTrans, QTerm (these two referred to as memoQweb), and content connectors. The…