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21 Error when opening or checking out projects - CAL license received through project permission not working

Title: Error when opening or checking out projects - CAL license received through project permission not working Description: When checking out a project, or opening a checked out project copy, you get an error with one of the following messages: "You cannot…

22 Error: "No ELM license received from server"

Title : Error: "No ELM license received from server" Context : You are working for an Enterprise or LSP that sends you a job as well as an ELM license to work on their online project. When trying to activate that license you get the following error message:…

23 Error: "The remote server is not available"

Title : "The remote server is not available" message upon file retrieval Context: When a user attempts to download a package from an online projects and is confronted with the following error message:"Login to server yourserver.name failed The remote server…

24 Error: Error storing TM entry

Title : Error storing TM entry. Context : An error message shows up whenever you attempt to confirm a translation in memoQ for an online project. Description : When confirming a translation ( CTRL+ENTER ) a “Error storing TM entry” error message appears.…

25 Error: The language could not be loaded!

Title : The language could not be loaded! Context : You are working on an online project and your server will not start up. You get the following error message: "The language could not be loaded" Description : The client (on server) was started before the…

26 Folders to save in order to backup your memoQ server

Title: Folders to save in order to backup your memoQ server Context: As of today, the memoQ server does not have a built-in backup protocol, so you will have to create a manual backup of the appropriate folders. This article explains what to back up. Description:…

27 How memoQ server sends e-mails when documents are assigned or re-assigned

This article describes e-mail notification behavior that was changed in memoQ server 2013. memoQ server can send e-mail notifications when a document is assigned or re-assigned to a translator or a reviewer in an online project. In versions prior to memoQ…

28 How to configure the timeout values for memoQ (the client) when it reports timeouts

This is a troubleshooting article. Please make sure you read it through before making changes to your system. ! Please note that the below solution is only working up to version 6.2! Symptom: memoQ reports a timeout error (or simply freezes) when you try…

29 How to finish your server installation process

Title: How to finish your server installation process Context: Kilgray's support team sends you a PDF document that asks questions. If we receive the answers to the questions, we can finish your server installation process. However, at times we do not receive…

30 Known issue: document synchronization problems in online projects when using splitting and joining

Title: Known issue: document synchronization problems in online projects when using splitting and joining Description: When two or more users are working on the same document in parallel in an online project, and do splits and joins, some work by the translators…