Error when opening or checking out projects - CAL license received through project permission not working
Reference Number: AA-00780 Created: 24-11-2015 07:28 Last Updated: 24-11-2015 07:28 0 Rating/ Voters

Title: Error when opening or checking out projects - CAL license received through project permission not working

Description:   When checking out a project, or opening a checked out project copy, you get an error with one of the following messages:
"You cannot open the local copy project because the CAL license request of user XY has been rejected."
-or-
"Your current edition of memoQ does not allow you to check out an online project. Please contact your memoQ administrator."

 This happens in the following circumstances:

  • No CAL license is directly assigned to your user in memoQ server. Instead, you work with a project based license permission.
  • And you have a CAL server configured in the Activation window, like on the below screenshot (your server address and user name will be different)

Workaround:   

In the Activation window, on the CAL tab, clear the CAL server configuration by clicking the Clear link. After this, you will be able to use the licenses received through project membership by checking out projects or opening local copies of already checked out copies.


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