Automatic updates of memoQ - troubleshooting and log file locations
Reference Number: AA-00738 Created: 02-02-2015 14:11 Last Updated: 02-02-2015 14:15 0 Rating/ Voters

Title: Automatic updates of memoQ - troubleshooting and log file locations

Description:   If the automatic updater (a.k.a. auto-update) is not installing the latest official update of memoQ, follow these steps to help Kilgray support troubleshoot the problem.

How to:    The basic working of the automatic updates is that a service is installed that runs with elevated privileges, so updating memoQ, if enabled, should happen without problems or any kind of system prompt, even if User Account Control is turrned on, and even for users who aren't administrators.


The automatic update must leave log files at these locations:
c:\Windows\Temp\
c:\Users\[username]\AppData\Local\Temp\

The file names look like this, depending on the version and the date:
memoQ.7.0.66.autoupdate.2015.01.14.14.48.51.log

In case of any kind of issue, please find the latest such files and send them to us.
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